EXPERIENCE

Multiplayer | Design Researcher
March 2024 – June 2025

• Published and presented comprehensive research reports to 3 enterprise clients, producing experience principles, innovation sprint outcomes, North Star concepts, journey maps, and personas 

• Developed generative design workshops for horizon scanning, North Star visioning, and future concepting, partnering with multidisciplinary teams to evangelize sustainable design thinking 

• Led a client team of 2 product managers and 1 senior director through developing a strategic research program within their organization, executing the kickoff, design, facilitation, synthesis, and delivery

Craft | Senior Researcher
September 2022 – August 2023

• Executed 10 research projects end-to-end by facilitating recruitment, writing guides and protocols, moderating sessions and workshops, analyzing findings, and sharing results

• Communicated strategic and tactical insights through reports and presentations, delivering actionable value to 4 business clients in AI, data science, fintech, and ecommerce spaces

• Conducted 100+ interviews, surveys, concept testing, workshops, experiments, etc. in collaboration with cross-functional stakeholders, such as executives, engineers, designers, marketers, and data scientists

Pollen | UX Researcher III
December 2021 – August 2022

• Directed a team of designers and researchers through ethnographic discovery projects at Pollen events, creating a field guide for conducting in-the-wild observations and live intercepts

• Interviewed 200+ users through live events, remote interviews, and research panels, aggregating their experience to provide insights to product managers, designers, UX writers, and data scientists on 3 different product teams

• Built a systematic research protocol for collecting and tagging data to inform the development of foundational artifacts such as personas and journey maps

Meta | UX Researcher (Contract)
April 2021 – December 2021

• Collaborated on the pilot and launch of a new Rapid Research program, partnering with multidisciplinary teams to evangelize a research-first approach

• Ran 16 research cycles end-to-end as the first and only researcher in the program, executing the kickoff, moderation, analysis, and delivery

• Published and presented reports to 12 product teams, impacting workstreams focused on user agency, transparency, visual identity, search behaviors, etc.

Microsoft | UX Researcher (Contract)
December 2020 – April 2021

• Developed a weekly research protocol for an internal design system, evaluating information architecture, error documentation, comprehension, and adoption

• Led 3 qualitative research studies on key employee experiences such as onboarding, seeking support, and internal search

• Conducted user interviews, heuristic evaluations, card sorts, A/B tests, etc. in collaboration with product managers, designers, and engineers

Samsung Next | Junior UX Researcher
May 2020 – December 2020

• Headed foundational research projects for 4 products (B2B & B2C) using methods such as ethnographic interviewing, usability testing, concept validation, and market landscape analysis

• Synthesized and presented research outcomes to product stakeholders, producing actionable insights for strategic roadmapping

• Strategized on capturing and disseminating the impact of design and research processes across products at Next

DePaul Innovations Development Lab | UX Researcher
March 2020 – August 2020

• Contributed to the research and development of a new design system

• Designed and validated the workflows and interfaces for the internal knowledge base and for the Optimizing Digital Innovation website

• Collaborated cross-functionally with software developers, business analysts and project managers in an agile environment

Equity & Health Innovations Design Lab | UX Research Assistant
September 2019 – March 2020

• Conducted user interviews and participatory design sessions to evaluate the voice user interfaces of various conversational assistants

• Wrote the literature review and the extended abstract in preparation for upcoming conferences

• Collaborated on a systematic review of research studies focused on technology design for older adults

• Created design artifacts and prototypes for user testing

The Light House Da Nang Hostel | Co-Founder & Community Manager
October 2017 - Present

• Managed contractors on the design and development of the co-living/co-working space

• Boosted customer engagement by coordinating tours, in-house activities, and community volunteering

• Collaborated with community stakeholders on building an environmental sustainability program